Refund Policy

What Is the Refund Policy?

All payments made are non-refundable and we do not offer pro-rated refunds.

What Types of Payment Do You Accept?

We accept credit card payments only.

What Is the Billing Process?

When you sign up for any of our recurring subscription plans, you will be billed every calendar month or yearly from the date of purchase until you decide to cancel the service.

Can I Upgrade or Switch Subscriptions?

Yes, customers can upgrade from the KTS Systems LLC website. You can upgrade from a Pro Monthly to a Premium Monthly subscription as well as upgrade from a Pro Annual to a Premium Annual subscription. The amount due for a new subscription will automatically be prorated based on the amount of days used. If you need help upgrading your subscription, you can contact our billing department at info@felfran.com or info@KTStrading.com. You can also switch subscriptions at anytime.

Does KTS Systems LLC Grandfather Rates?

KTS Systems LLC appreciates continued support. Many of our customers have been with us with uninterrupted subscriptions for years and continue to enjoy their old, lower rates. However, if a customer decides to change subscriptions or let their subscription lapse, the customer will need to re-purchase at the current rate.