// TICKET · HUBSPOTPRIMARY
Submit A Support Ticket.
The primary way to reach the desk. One form, routed through HubSpot, with a tracked record you can follow from your inbox.
SUPPORT · STAFFED 24/7
The Desk.
Open When You Need It.
The platform support desk is staffed by the same people who staff the war room. No bots, no tier-1 outsource, no callback queues. Same-day reply on everything. Same-hour reply on anything related to billing or access.
// PLATFORM
All Systems Live
99.97% uptime · 30d
Live
// DESK · TODAY
~ 1 Working Day Reply
Median, last 24h
FAST
// MARKETS
NYSE Open
Crypto · 24/7
Chop
HELP CATEGORIES · 6
Where do you want to jump in?
Six categories. Roughly where every support request comes in. The answer is usually three clicks deep.
04
Troubleshooting
The fast fixes for the things that break. The final list is set by the top support requests we actually receive.
- Signals not loading or displaying
- Discord connection issues
- Login or access problems
COMMON QUESTIONS
The ones we get every day.
If yours isn't here, the desk replies inside a working day. Annual members skip the queue.
How do I cancel?
One click. Dashboard → Account → Cancel Subscription. There is no retention loop, no "are you sure" cascade. You cancel and the next billing date is removed. You keep access through the end of the current period.
Do you actually refund the annual plan?
Yes, in full, for any reason, inside 30 days. Dashboard → Billing → Refund. We process it the same day, the bank typically clears in 3–5 business days. No form, no call, no friction.
How do I get into Discord?
The Discord invite link appears in your dashboard on day one of the trial. The link is yours alone, single-use, and tied to your account. If you've used it on a different Discord profile, the desk can regenerate it. Submit a ticket and we'll reset it.
The screen hasn't shown a tag for an hour. Is something broken?
Almost certainly not. The platform stays quiet when the read isn't there. Most market hours are noise. The status panel below this section is the source of truth — if every service is green, the engine is fine and the market is just being patient.
If a service is amber or red, the issue is on us. We post incident notes in #desk-notes within a few minutes.
Can you connect Jarvis to my brokerage?
No, by design. The platform does not have order routing, API integration, or any way to place a trade on your account. That's a feature. If you want a bot, Jarvis is the wrong product.
I missed a JarvisLIVE session. Is it recorded?
Yes. Every session is recorded the second it ends and posted to the in-platform library with a full transcript. Searchable by ticker, tag, or term. Annual members also get the desk's monthly advanced sessions in the same library.
How do I report a DM from a stranger pitching me a coin?
Forward it to the mods in #report-a-dm, or open a support ticket. We ban on first offense and tell the room. The room is small on purpose — that's how we keep it clean.
I'm a developer. Do you have an API?
No, and we're not building one. The platform is a screen for a human to read. We do not want a third-party bot subscribed to the tag stream, because then we'd be a signal vendor for bots, which is not what this is.
CONTACT · HOW TO REACH US
Talk to the actual desk.
The primary path is a tracked ticket through HubSpot. Prefer to talk it through? Jump into Discord during market hours. Either way it reaches the same desk.
// DISCORDSECONDARY
Join The Discord Support Channel.
Prefer to talk it through? Drop into #help-desk in the war room during market hours and a mentor will pick it up.
// AFTER YOU SUBMITWHAT TO EXPECT
What Happens Next.
An instant confirmation email lands first. The desk reads every ticket inside a working day and replies with clear next steps. Urgent and a member? Tap a mentor in Discord for the fastest path.
PLATFORM SUPPORT · HUBSPOT
Submit A Ticket.
Routed through HubSpot. Same form for billing, platform issues, and general questions. The desk reads everything inside a working day.
All systems operational
Signals, charts, and JarvisLIVE are running normally.
90-Day Uptime · 99.94%
STILL STUCK? · THE DESK IS A REPLY AWAY
We're Right Here.
Most days the answer is in the FAQ. When it isn't, the desk replies in minutes during market hours and same-day after the bell.